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Star West FAQ
Star West Frequently Asked Questions

Q. What are the "Channel Products" listed in the left menu column?
A. To provide our customers with access to a wide variety of computer products, servers, laptops, consumer electronics, supplies, and accessories we have connected our website to the databases of our affiliated national distributors. You can use the menu system listed under Channel Products, or you can use our search feature to quickly scan through the 400,000 channel items that are now a part of our web site.

Q. What are the "Local Products" listed in the left menu column?
A. These are computer products, server products, peripherals, components and accessories that Star West stocks, recommends, sells regularly, and uses in our day to day business.

Q. Can I have more than one credit card or payment method stored in my account profile?
A. Yes, you can add many different payment methods to your profile including all major credit cards, Paypal, and WillCall. Login to the system, then click on "MY ACCOUNT", at the Account Profile menu click on "Payment Information", at the Payment Information menu click on "Add New" in the bottom right-hand corner, select a new payment method, fill in the required info, and click "Update Payment".

Q. How do I choose a different payment method when I'm ready to check out?
A. Click "MY ACCOUNT" at the top of the screen, at the Account Profile menu click "Payment Information", at the Payment Information screen click the round button to the left of the payment method you desire to use and then click "Update", click "CHECKOUT" or "VIEW CART" at the top of the screen.

Q. What does the payment method "WillCall" mean?
A. This is a payment option for local customers only. If you choose "WillCall" as the payment method the system will process your order without any credit card information. The system will presume we will swipe your credit card when you pick-up the order.

Q. Can I have more than one shipping addresses stored in my account profile?
A. Yes, you can add many different shipping addresses to your profile. Login to the system, click on "MY ACCOUNT", at the Account Profile menu click on "Shipping Information", at the Shipping Information screen click "Add New", fill in the required info, and click "Update Address".

Q. How do I choose a different shipping address when I'm ready to check out?
A. Click "MY ACCOUNT" at the top of the screen, at the Account Profile menu click "Shipping Information", at the Shipping Information screen click the round button to the left of the shipping address you desire to use and then click "Update", click "CHECKOUT" or "VIEW CART" at the top of the screen.

Q. Can I pay with PayPal?
A. Yes, just click the "Checkout with Paypal" button on the Shopping Basket screen.

Q. There is only one address line in the account profile, how do I input my address if I need extra lines for suite#, mail stop, PO box, etc.?
A. The address field can hold up to 75 characters. You can put all your address info in the field and you can separate the lines with a comma (,).

Q. Can I make RMA (Return Merchandise Autorization) requests on line?
A. Yes, on-line RMA requests will be process quickly. Login to the system, click on "MY ACCOUNT", at the Account Profile menu click on "Return Items (Return Merchandise Authorization)", click on "New RMA", fill in the SKU information of the item you wish to return and click "Add SKU", when your request is complete click the "Submit RMA" button in the middle of the screen.

Q. What are your return policies?
A.
NO RETURN items include: cables, custom systems, laptops, software, and special order items.
Qualifying parts/peripherals that are returned unopened the same day as purchased will be credited full purchase value.
No parts/peripheral returns after 14 days from invoice date.
No return fee if parts/peripherals returned unopened within 14 days for in-store credit or mailed check.
30% return fee charged on ALL parts/peripherals returns within 14 days and run back on credit card.
No RETURNS if incomplete, damaged, used, unsellable regardless of item or time.
Repairs left over 30 days will be sold to cover labor costs.
Complete systems (desktop PCs, laptops, servers, etc.) will be subject to their respective system warranty.

Q. How long has Star West been in business?
A. We started selling high quality computer components and sytems in 1984 and we were incorporated in 1985 and have been under the same ownership and management since then.







 
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